ENHANCE COMMUNICATION IN THE ORGANIZATION

THE BEST WAY TO ENCHANCE COMMUNICATION IN THE ORGANIZATION

Today’s employees more often than not have more information communications technology at their personal disposal than they are given at work, and IT departments are increasingly seen as a limitation to their needs rather than an enabler. Organizations must understand the best way to enhance communication capabilities for their employees

While companies tend to be aware of the need to achieve collaborative and cross-channel engagement with their customers, they are less conscious that this need applies equally to suppliers and to employees. The rise of social media is breaking down barriers between these groups. Instead of talking one-on-one to customers, suppliers and employees, organizations are now talking to a crowd of people who are often talking to each other. As well as generating a great deal of noise, this interaction means that information can flow in directions that the company did not anticipate. Generation Y, in particular, have had experiences as customers which influence their expectations in other business dealings, such as their interactions with their employers. That means that, as well as cost savings and productivity benefits, digital communication capabilities are becoming a key weapon in recruiting and retaining talent.

Gone are the days when an employee enthusiastically received their new work laptop and mobile phone. Today’s employees more often than not have more information communications technology at their personal disposal than they are given at work, and IT departments are increasingly seen as a limitation to their needs rather than an enabler. Organizations must understand the best way to enhance communication capabilities for their employees. For most firms, this will not involve handing out tablets or iPads to each employee, but it should involve, at a minimum, setting up internal social networking and knowledge share sites. The same need applies to suppliers and partners.

The expectations that are being formed in the B2C world are transferring to the B2B world as well, and increasingly suppliers and partners will look for ways to engage digitally with each other. There is a need for greater focus on security in the B2B world, but the same advantages of collaboration and knowledge sharing are to be gained.

Conclusively

The he organizations should look to integrate Procurement into their supplier relationships to reduce manual processes and improve invoice tracking, or develop secure portals for real-time collaborative forecasting with suppliers to better manage inventory.

By:  ULAYA SIJALI A. (BAPRM 42681)