SOCIAL MEDIA WITH CORPORATE COMMUNICATION

SOCIAL MEDIA WITH CORPORATE COMMUNICATION

Social media has revolutionized corporate communications. Social media marketing allows traditional one-way output of corporate communications, to an expanded dialogue between company and consumer. This paper aims to examine the relationship between social media and corporate communications, specifically focusing on the uses of social media for public relations and analyzing the changes that have occurred within the industry as a result of social media tools. Social media marketing is an umbrella term that includes the use of social media for sales, marketing, customer service and public relations, indicating a convergence of these traditionally separate corporate departments. Social media consists of online technologies, practices or communities that people use to generate content and share opinions, insights, experiences and perspectives with each other for example Television Bureau of Advertising, blogs e.g. Blogger, WordPress, intranets, podcasts, video sharing e.g. YouTube, photo sharing e.g. Flickr, social networks e.g. Facebook, Myspace, wikis e.g. Wikipedia, gaming sites, virtual worlds e.g. Second Life, micro-blogging e.g. Twitter, videoconferencing, instant message chats, social event/calendar systems e.g. Eventful, social bookmarking sites e.g. Delicious, Digg, Stumble Upon, and news aggregation sites, among others. In the last decade these technologies have risen in popularity and ubiquity, and are being utilized by public relations practitioners to perpetuate the ever-changing industry of corporate communications.

In today’s corporate world, the success or failure of any company hinges on public perception. The opinions of key company stakeholders, such as shareholders, investors, consumers, employees or members of the community in which the organization is based, are all crucial to the long-term success of the company, and should be viewed as such by executives. Social media allows for corporate communications opportunities that a decade ago would not have been plausible. Public relations are an old industry that has relied on the same tactics and formulas for much of its history, and that has traditionally been measured by the amount of media coverage resulting from output company messages. Social media is rapidly changing the way that public relations campaigns or programs are distributed and measured. Rather than the traditional method of pure output – completely company-controlled messages being broadcast to the stakeholders – social media has forced corporate communications to shift to a dialogue in which the stakeholders, and not just the companies, have power over the message. Social media allows stakeholders to ask questions and have those questions answered directly by corporate executives, and for corporate executives to receive important feedback and even ideas from their stakeholders. Because of this, many people have come to distrust media – the traditional means by which the industry is measured – and put more trust in the opinions of their peers, which they have access to on social media sites.

In conclusion, Social media not only offers an opportunity for direct and instant corporate communication, but also an opportunity to get back to the ideal basics of public relations – building and maintaining relationships – and to change some of the negative stereotypes typically associated with the industry.

By:  ULAYA SIJALI A.

BAPRM 42681