An intranet is a
private network accessible only to an organization's staffs. Generally a wide
range of information and services from the organization's internal information
technology systems are available that would not be available to the public from
the Internet. A company-wide intranet can constitute an important focal point
of internal communication and collaboration, and provide a single starting
point to access internal and external resources. In its simplest form an
intranet is established with the technologies for local area networks and wide
area networks.
Intranets began to appear in a
range of larger organizations from 1994. The launch of a free web server from
Microsoft in 1996 helped make the technology accessible to a wider market.
Benefits of Intranet
- Workforce
productivity:
Intranets can help users to locate and view information faster and use
applications relevant to their roles and responsibilities. With the help
of a web browser interface, users
can access data held in any database the organization wants to make
available, anytime and subject to security provisions from
anywhere within the company workstations, increasing employees' ability to
perform their jobs faster, more accurately, and with confidence that they
have the right information. It also helps to improve the services provided
to the users.
- Time: Intranets allow organizations
to distribute information to employees on an as needed basis; Employees may link to relevant information
at their convenience, rather than being distracted indiscriminately by
email.
- Communication: Intranets can serve as
powerful tools for communication within an organization, vertically
strategic initiatives that have a global reach throughout the
organization. The type of information that can easily be conveyed is the
purpose of the initiative and what the initiative is aiming to achieve,
who is driving the initiative, results achieved to date, and who to speak
to for more information. By providing this information on the intranet, staffs
have the opportunity to keep up-to-date with the strategic focus of the
organization. Some examples of communication would be chat, email, and/or
blogs. A great real world example of where an intranet helped a company
communicate is when Nestle had a number of food processing plants in
Scandinavia. Their central support system had to deal with a number of
queries every day. When Nestle decided to invest in an intranet, they
quickly realized the savings. McGovern says the savings from the reduction
in query calls was substantially greater than the investment in the
intranet.
- Web
publishing
allows cumbersome corporate knowledge to be maintained and easily accessed
throughout the company using hypermedia and Web technologies Examples
include: employee manuals, benefits documents, company policies, business
standards, news feeds, and even training, can be accessed using common
Internet standards (Acrobat files, Flash files, CGI applications). Because
each business unit can update the online copy of a document, the most
recent version is usually available to employees using the intranet.
- Business
operations and management: Intranets are also being used as a platform for
developing and deploying applications to support business operations and
decisions across the internetworked enterprise.
- Cost-effective: Users can view information
and data via web-browser rather than maintaining physical documents such
as procedure manuals, internal phone list and requisition forms. This can
potentially save the business money on printing, duplicating documents,
and the environment as well as document maintenance overhead. For example,
the HRM company PeopleSoft "derived significant cost savings by
shifting HR processes to the intranet".
- Enhance
collaboration:
Information is easily accessible by all authorized users, which enables
teamwork.
- Promote
common corporate culture: Every user has the ability to view the same
information within the Intranet.
- Immediate
updates:
When dealing with the public in any capacity, laws, specifications, and
parameters can change. Intranets make it possible to provide your audience
with "live" changes so they are kept up-to-date, which can limit
a company's liability.
BY
FUMBUKA SEIF S
42554 BAPRM 3
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